In this episode of Life of an Electrical Contractor, I explain the importance of building a relationship with your electrical contractor. When you hire a contractor, you are entering not just a contract but a partnership; you get what you want, but you have to be clear on what you want, and in turn the contractor has to be clear about what he can and cannot provide in terms of service, price, and time.
As a customer, it’s important to be honest about what you want and what you expect from a contractor. At times, you may find a lower cost, but at the same time, that lower cost may bite you in the rear if you accept inferior quality work. It’s important to understand why things cost as much or as little as they do, and so if you have a good relationship with your contractor, you can feel comfortable asking those questions.
0:35 Follow up on last week
1:40 How you and the customer both play an active role in building a relationship
2:55 Why this matters
4:45 The customer is asking for something
7:00 We are a strategic partnership
7:24 Why it’s important to have relationships
9:57 How much can you save by being in an honest partnership
12:04 Who do I call?
14:33 It’s important to me to share this because I don’t want it to be a transaction
17:38 How to grow a relationship
18:11 We put up walls
21:14 Do we have enough patience?
23:00 The importance of communication
24:50 Diligence and discipline
26:56 How are you valuing the current relationships you have?
32:10 Sometimes you get embarrassed when you buy something that’s not worth the price
33:50 This has happened to everyone
35:10 Why I’m doing this
39:46 You’re as good as the last job
43:18 You can always talk about cost
44:17 Wrap up